1. Cancelling a subscription
You may cancel a paid Juoto subscription at any time from the billing or plan settings in your merchant dashboard, or by contacting juotoagency@gmail.com from your registered email address.
Cancellation stops future renewals. Your plan typically remains active until the end of the current paid billing period unless otherwise stated at checkout.
2. Free trial cancellation
Juoto provides a mandatory 7-day free trial for eligible new accounts.
The free trial cannot be cancelled separately during the 7-day trial period. If you do not wish to continue using Juoto after the trial, you simply do not upgrade to a paid plan after the trial period ends.
Once the 7-day free trial ends, the store will not continue operating unless you upgrade to an available paid Juoto plan.
No payment will be charged during the free trial. A paid subscription begins only when you choose to upgrade after completing the mandatory 7-day trial.
3. Add-ons and storage
Any add-ons, additional features, or optional paid services purchased or activated through Juoto are associated with the applicable subscription and cannot be cancelled separately.
Add-ons and additional services are subject to the applicable terms and pricing displayed at the time of purchase or activation.
Once an add-on or additional paid service has been purchased or activated, the applicable charge
4. Effect of cancellation
- Admin dashboard access may continue until the end of the paid term, then move to a limited or suspended state based on your plan rules.
- Your storefront may be placed in maintenance mode or become unavailable if the account no longer has an active eligible plan.
- Data export options may be available for a reasonable period. Back up important catalog, order, and customer records before cancellation when possible.
5. Reactivation
You can resubscribe later by choosing a plan in the dashboard, subject to current pricing and features. Reactivation does not guarantee recovery of data deleted after retention periods expire.
6. Support
For help cancelling or understanding your billing period end date, contact juotoagency@gmail.com with your store name and account email.
