Refund Policy

1. Scope

This Refund & Cancellation Policy applies to fees paid directly to Juoto for platform subscriptions, add-ons, and other merchant services provided and billed by Juoto.

This policy does not apply to products or services sold by merchants to their own customers through their storefronts. Refunds, cancellations, returns, or disputes relating to a merchant's products or services are the sole responsibility of that merchant.

2. Mandatory 7-Day Free Trial

Juoto provides a mandatory 7-day free trial for eligible new accounts.

You will not be charged for the subscription during the free trial period.

The 7-day trial must be completed before you can upgrade to a paid subscription plan. A paid subscription cannot be activated before the applicable free trial period has been completed.

During the free trial, you may evaluate the available platform features and determine whether Juoto meets your business requirements.

3. Annual Subscription Plan

Juoto currently offers its paid subscription plan on an annual billing basis only.

Once you complete the 7-day free trial and choose to upgrade to a paid plan, the applicable annual subscription fee will be charged according to the price displayed at the time of upgrade.

By completing the upgrade and payment, you acknowledge that:

● The subscription is an annual plan.
● The full annual subscription fee is payable at the time of upgrade.
● The subscription period begins when the paid upgrade is successfully completed.
● The subscription fee is not refundable merely because the service is subsequently unused or only partially used.

4. No Refunds After Paid Upgrade

All paid subscription purchases are non-refundable once the annual plan has been activated.

After upgrading to a paid annual plan, Juoto does not provide refunds, whether or not the customer:

● Uses the platform
● Continues using the platform
● Uses only some of the available features
● Uses the platform less than expected
● Stops operating their store
● Cancels or closes their account
● Changes their business plans
● Has unused time remaining in the annual subscription period
● Decides that the service is no longer required.

Cancellation of an account or subscription after payment does not create an entitlement to a refund for the remaining unused period.

5. Unused Subscription Period

Because Juoto subscriptions are billed annually, unused time remaining in an active annual subscription is not refundable.
For example, if you purchase an annual subscription and stop using Juoto after a few months, the unused portion of the annual subscription period will not be refunded or prorated.

6. Add-Ons and Additional Services

Fees paid for add-ons, additional services, or other paid features are generally non-refundable once the relevant service or feature has been activated or its service period has begun.

Any applicable terms specifically presented at the time of purchasing an add-on or additional service will also apply.

7. Exceptional Refunds or Credits

Although Juoto generally does not provide refunds after a paid plan has been activated, Juoto reserves the right, at its sole discretion, to provide a refund, account credit, additional service period, discount, or other compensation in exceptional circumstances.

Any such refund, credit, extension, discount, or other benefit:

● Is provided entirely at Juoto's discretion
● Does not create an obligation for Juoto to provide the same benefit in the future
● Does not establish a precedent or entitlement for any other customer
● May be offered in full or in part
● May be subject to conditions determined by Juoto.

Juoto may consider factors such as billing errors, technical issues, exceptional circumstances, service interruptions, or other situations when deciding whether to provide a discretionary refund or credit.

There is no fixed refund amount, credit amount, eligibility threshold, or guaranteed circumstance under this discretionary provision.

The decision to provide or not provide any exceptional refund, credit, or other compensation will be made by Juoto on a case-by-case basis.

8. Billing Errors

If you believe you have been charged incorrectly, please contact Juoto as soon as possible.

Verified duplicate charges, incorrect charges, or other genuine billing errors may be reviewed and corrected by Juoto.

Any correction or refund for a verified billing error will be handled at Juoto's discretion and in accordance with applicable law.

9. Third-Party Fees and Taxes

Juoto generally does not refund amounts that have already been paid or remitted to third parties, including applicable:

● Payment gateway or payment processing fees
● Domain registration or renewal fees charged by external providers
● Third-party service fees
● Taxes or government charges that have already been collected or remitted.

Such amounts may be subject to the respective third party's terms and policies.

10. How to Contact Juoto Regarding Billing Issues

If you believe there is a billing error or you have an exceptional circumstance that you would like Juoto to review, contact:

Email: juotoagency@gmail.com

Please provide:

● Your registered merchant account email
● Store/business name
● Invoice or payment reference, if available
● Date and amount of the payment
● A clear explanation of the issue.

Juoto will review the request and respond within a reasonable period.

Submitting a request does not guarantee that a refund, credit, or other compensation will be approved.

11. Chargebacks and Payment Disputes

We encourage merchants to contact Juoto before initiating a chargeback or payment dispute with their bank, card issuer, or payment provider.

If a chargeback or payment dispute is initiated, Juoto may review the account and the relevant transaction and may take appropriate action in accordance with its terms and applicable law.

Juoto may temporarily restrict or suspend account access where reasonably necessary while a payment dispute is being investigated.

12. Changes to This Policy

Juoto reserves the right to update or modify this Refund & Cancellation Policy from time to time.

Any changes will become effective when the updated policy is published or otherwise communicated by Juoto.

Your continued use of Juoto after the effective date of an updated policy constitutes acceptance of the revised policy, to the extent permitted by applicable law.

13. Applicable Law

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable law.

Where applicable law requires Juoto to provide a refund, cancellation right, or other remedy, those legal requirements will prevail over this policy.

14. Contact

For questions regarding this Refund & Cancellation Policy or your Juoto subscription, please contact:

Juoto Support